Privacy Policy

We collect only what we need to deliver a booking, complete the work, and keep your account secure.

• Account information such as your name, phone number, email address, and profile details.
• Booking information including service type, service address, preferred date and time, photos you upload, and notes you provide.
• Payment information related to mobile money transactions, payment references, and payment status records.
• Device and app usage information such as app interactions, crash diagnostics, notification tokens, and basic analytics data.
• Location information, when you grant permission, to show nearby services and improve booking accuracy.

• To create and manage your account.
• To process bookings, assign technicians, and deliver requested services.
• To process consultation fees and service payments.
• To send important updates such as booking status changes, quotations, reminders, and support messages.
• To improve app performance, customer experience, safety, and fraud prevention.

We do not sell your personal information. We share it only in the situations below.

• With technicians and administrators, only as needed to fulfil your booking and support requests.
• With payment providers and infrastructure partners required to process transactions and operate the app.
• When required by law, regulation, court order, or to protect our legal rights and our users.

• We keep personal data only for as long as needed to provide services and meet legal, operational, tax, fraud-prevention, and dispute-resolution requirements.
• Some transaction and service records may be retained after account deletion where required by law or legitimate business needs.

• You can update certain profile information from within the app.
• You can request account deletion from the app, subject to the published deletion process and grace period.
• You may contact support if you need help accessing, correcting, or deleting your information.

• We use reasonable administrative, technical, and organisational measures to protect your information.
• No system is completely secure, so we encourage you to keep your device and login credentials safe.

Ahojo is intended for adults who can enter into a service agreement. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, where the change is significant, notify you in the app.