Terms of Service

These Terms of Service govern your access to and use of the Ahojo mobile application, website, and related services operated by Ideal Air Services Ghana Ltd ("we", "us", "our").

By creating an account or booking a service, you confirm that you accept these terms. If you do not agree with them, please do not use the platform.

• You must be at least 18 years old and able to enter into a binding agreement to use the platform.
• You register using your phone number and verify it with a one-time code. Keep your device and account secure.
• You are responsible for activity that takes place under your account, and for the accuracy of the information you provide.
• We may suspend or close an account that is used fraudulently, abusively, or in breach of these terms.

Ahojo lets you request home and facility services — including air conditioning, plumbing, electrical, fire safety, ventilation, facility management, and consultation work — and connects you with a technician to carry out that work.

• Work may be performed by our internal technicians or by vetted partner technicians operating through the platform.
• Service availability depends on your location, technician availability, and the nature of the request.
• We may decline or cancel a booking where the work falls outside our scope, is unsafe, or cannot be completed as described.

Some bookings require a consultation fee to be paid upfront. This confirms your booking and covers the technician call-out and on-site diagnosis.

• The consultation fee is shown clearly before you pay and is charged at the time of booking.
• Where a booking is not confirmed, or we are unable to assign a technician, the consultation fee is refunded to the mobile money account used.
• If you cancel after a technician has been dispatched, the consultation fee may be retained to cover the call-out.
• Bookings may be cancelled automatically where a required payment fails or is not completed within the stated window.

After diagnosis, you receive an itemised quotation covering labour, parts, and any applicable fees. This is the core protection built into the platform.

• Work does not begin until you approve the quotation in the app.
• If the scope changes once work is under way, a revised quotation or change order is sent to you for separate approval.
• Where additional materials are required, the technician submits a material request with the item, quantity, cost, and reason. You approve it before purchase, and the receipt is uploaded to your booking.
• A quotation is valid for the period stated on it and may be revised if it expires or if site conditions differ materially from those described.

• Payments are made in Ghana Cedis (GHS) by mobile money — MTN Mobile Money, Vodafone Cash, or AirtelTigo Money — through our payment partner.
• We do not store your full mobile money credentials. Payment processing is handled by the provider.
• The balance for approved work becomes due once the work is completed and signed off.
• Where a payment is reversed, disputed, or fails after service delivery, we may suspend your account until the matter is resolved.

• On completion, the technician presents the work for your review and you sign off digitally on their device.
• Your signature confirms the work described was carried out. Raise any concerns before signing.
• If you are not satisfied, open a dispute through the app or contact support so the job can be reviewed before the balance is settled.
• After completion you may rate and review the service. Reviews must be accurate and must not contain abusive or unlawful content.

• Provide safe and reasonable access to the site at the agreed time, along with accurate details about the problem.
• Ensure that anyone present at the property is aware of the visit, and secure pets, valuables, and hazards.
• Treat technicians and support staff respectfully. Abusive or unsafe behaviour may end the visit and your account.
• Do not attempt to arrange work off-platform with a technician introduced through the platform, as this removes the protections described in these terms.

• We aim to carry out all work with reasonable skill and care, in line with the approved quotation.
• Manufacturer warranties on supplied parts and equipment are provided by the manufacturer, on their terms.
• We are not liable for pre-existing faults, damage caused by conditions we could not reasonably identify, or issues arising from work carried out by third parties.
• To the extent permitted by law, our total liability for any claim relating to a booking is limited to the amount paid for that booking.
• Nothing in these terms limits liability that cannot be limited under Ghanaian law, including for death or personal injury caused by negligence.

The Ahojo app, brand, content, and software are owned by Ideal Air Services Ghana Ltd and are protected by applicable law. You may use the platform for its intended purpose only, and may not copy, reverse engineer, or resell any part of it.

Photos and notes you upload remain yours. You grant us permission to use them for the purpose of delivering, supporting, and improving the service.

• You may request account deletion at any time from within the app, subject to the process on our Account Deletion page.
• We may suspend or terminate access where these terms are breached, where fraud is suspected, or where required by law.
• Outstanding balances and obligations that arose before closure survive the closure of your account.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute arising from them.

Before starting formal proceedings, please contact our support team so we can attempt to resolve the matter directly. Most issues are settled quickly through the in-app dispute process.

We may update these terms as the service develops. The effective date at the top of this page will always reflect the current version, and material changes will be notified in the app. Continuing to use the platform after an update means you accept the revised terms.